|7 July 1997|
VOCALIS SIGNS DISTRIBUTORS TO BRING OPERETTA, THE SPEECH-DRIVEN AUTOMATED CALL-ATTENDANT, TO CALIFORNIA BUSINESS
Los Gatos, California, 7 July, 1997 -- Vocalis, Inc., premier supplier of speech recognition and call processing solutions, announced today that several Southern California distributors have formally agreed to sell Operetta, the new speech-driven automated call-attendant.
Current message systems frustrate end-users with their cumbersome menu layers. According to Michael Zadiek at Columbia Pacific Telesystems in San Diego, "Vocalis speech interface eliminates the nuisance-factor associated with automated attendants. Multi-layered touch-tone menus are no longer the only option for companies who want to cut costs with automation. With Operetta, callers just say the name of the person or the department they want and Operetta handles the rest."
Columbia Pacific Telesystems, a distributor of Samsung and Tadiran equipment in the San Diego area, is one of several new dealers who have signed up to distribute Operetta. Phone Source, a major Panasonic dealer in Torrance, has agreed to sell Operetta and is working with Vocalis in approaching end users with the new turnkey system. Others, to be announced shortly, distribute Lucent and Toshiba in the Los Angeles area.
"We are signing up dealers in California who truly understand their market needs as well as the unique value that revolutionary products, such as Operetta, offer their customers," said Nathan Cocozza, the National Sales Manager for Vocalis, Inc. "Operetta represents more than a cost savings to customers; it gives companies a competitive advantage while providing a natural speech interface."
Operetta is the latest development from Vocalis, a company with a long history in developing speech technology and telephony products. Operetta is a turn-key solution that connects to an existing PBX providing a speech-based call routing system. An optional voice mail system provides all the basic telephone services required by small to mid-sized companies. Operetta, the operators assistant, is one of the Vocalis solutions for advanced speech-controlled products for telephony applications.
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Vocalis works with organisations to create contact centre solutions that build the organisations business and brands. These solutions can turn your contact centre from a cost to a profit centre by ensuring it builds your brand, helps your business be more competitive, and increases customer loyalty through more effective and efficient service. Vocalis was formed in 1993, is publicly traded on FTSE Stock Market and has been listed since July 1996. Vocalis brings back the reassurance of the most personal human touch in business - putting voice to work.
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