Vocalis partners with S2 to provide
end-to-end banking solution
Combined best-of-breed technology allows financial institutes to
put voice to work
London 20 September 2001 Vocalis, the leading UK provider of voice driven solutions, today announced that it has entered a partnership with S2 Systems International, a global provider of business solutions for the financial sector. The companies have joined forces to provide a complete voice driven interaction system that enables customers to conduct transactions using voice commands.
Using this solution, customers of financial institutions, for example, will be able to conduct complex transactions, including balance enquiries, fund transfers and overdraft requests, from any telephone, without having to speak to anyone. The new voice driven system addresses the chronic staffing and cost problems facing banks by alleviating the pressure on agents in call centres.
In the increasingly competitive financial sector it is imperative to enable simple, cost-effective and flexible methods of customer interaction, commented Terry Cooke, Vice President (EMEA) for S2 Systems. These speech-enabled end-to-end solutions will ease the whole transaction process for financial institutions and others, as well as generate significant productivity savings. These solutions also offer the end customer a natural way for them to control what information they want and when.
S2 will draw on its integration expertise to implement the new solution, targeting those industry sectors in which customer interaction is vital to success, such as banking, telecommunications, travel and transport.
S2 is at the forefront of business technology and values the importance of integrating speech recognition solutions as the natural way for people to control their transactions, added Paul Wright, Chief Operating Officer, Vocalis. By harnessing Vocalis powerful voice driven solutions, S2 is giving a voice to their established transaction processes.
About S2 Systems
S2 Systems International is a leading global provider of business solutions for the financial services, retail, telecommunications, travel & transport industries. For more than 18 years, some of the worlds largest organisations have relied on S2 products to drive their high-volume commerce transactions. Today, S2s leading-edge technology enables businesses worldwide to implement Web-based initiatives that improve operational efficiency, enhance customer service and generate new revenue streams. S2 Systems is headquartered in Dallas, Texas and has offices in Atlanta, London, Paris, Amsterdam, Stockholm, Dubai, Riyadh, Hong Kong, Beijing, Melbourne and Sydney. For more information about S2 Systems, visit www.s2systems.com.