| 25th February 1998 | ||||||
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VOCALIS AND ROYALBLUE UNITE TO INTRODUCE ADVANCED CALL CENTRE SOFTWAREVocalis Group plc, the speech recognition and telephony solutions company, and royalblue plc, call centres division, today announce they have joined forces to offer a Computer Telephony Integration (CTI) enabled call centre platform complete with speech recognition capabilities. This partnership combines complementary products to offer the ability to use speech recognition in software designed for call centres operating multi-business applications. Vocalis will provide Interactive Voice Recognition (IVR) technology, which provides the ability to play prompts and obtain data from callers. In addition, Vocalis will bring the power of its own speech recognition technology into these applications, providing a natural and intuitive interface for callers. This will bring enhanced functionality to the market leading royalblue Enterprise CTI product, ROSTRVM. In particular it can be used with royalblue’s CallDirector software to provide sophisticated skills and host based call routing. The companies have already developed a prototype of the new offering, and prospective customers have been invited for demonstrations. "Both Vocalis and royalblue are international companies that are renowned for quality and innovation" said Charles Halle, Chief Executive Officer at Vocalis Group plc. "By combining the specialised speech and IVR expertise of Vocalis with the software and CTI service expertise of royalblue, customers will receive a proven, leading edge call centre solution, complete with the value-added speech capability." David Mackenzie, Managing Director, Call Centres Division at royalblue agrees "The ROSTRVM package has been extremely successful to date with systems for agents, back office staff, supervisors, operations staff and management," said Mr Mackenzie. "And it is now even more attractive for these customers by incorporating a natural and intuitive interface. The reaction to the new product from both existing and potential customers has been overwhelmingly positive." |
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About Vocalis Vocalis works with organisations to create contact centre solutions that build the organisations business and brands. These solutions can turn your contact centre from a cost to a profit centre by ensuring it builds your brand, helps your business be more competitive, and increases customer loyalty through more effective and efficient service. Vocalis was formed in 1993, is publicly traded on FTSE Stock Market and has been listed since July 1996. Vocalis brings back the reassurance of the most personal human touch in business - putting voice to work. The Vocalis Website is at Email: [email protected] |
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