|11 November 1996|
EXISTING CLIENTS SIGN UP FOR MORE BUSINESS FROM VOCALIS
Vocalis, the voice recognition and call processing specialist, today announces that two of its existing clients have recently signed new orders with the company. The UKs fourth largest bank, the Abbey National, and Ericsson have confirmed orders together worth over £210,000.
Abbey Nationals telephone banking customers will benefit from a faster and more efficient service. The Vocalis system will replace the banks existing telephone banking service front-end, to provide increased call-handling capacity and additional functionality. It will greet callers automatically and route them quickly through to a fully automated telephone banking service or to an operator. The new system will be up and running early in 1997.
Ericssons order is an extension to the contract Vocalis announced in June 1996, in respect of a major programme to automate Telekom Malaysias directory enquiries service. Vocalis and project partner Ericsson have been contracted to add a new call centre site in Kuala Lumpur. Vocalis and Ericsson are working together to provide Telekom Malaysia with the worlds first dual-language, part-automated directory enquiries service that callers can talk with.
Vocalis chief executive Jeremy Peckham said, "We are delighted. When world-leading customers such as these come back to us for more, it is positive confirmation that our products and services add real value to their telephony operations."
Vocalis works with organisations to create contact centre solutions that build the organisations business and brands. These solutions can turn your contact centre from a cost to a profit centre by ensuring it builds your brand, helps your business be more competitive, and increases customer loyalty through more effective and efficient service. Vocalis was formed in 1993, is publicly traded on FTSE Stock Market and has been listed since July 1996. Vocalis brings back the reassurance of the most personal human touch in business - putting voice to work.
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