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4th April 2000

Brazilian telecommunications operator Embratel orders Vocalis automated collect call service

Vocalis, the international speech technologies group, has won an order from Brazilian telecommunications operator Embratel. The order from Embratel is for an automated collect call service, and forms part of a major new installation of three call centres being implemented by Embratel.

Based on the Vocalis SPEECHtel telephony platform, the collect call service will operate for both national and international calls, and will significantly expand the capability of Embratel's network, as Peter Hauser, Vocalis Sales Director, explains.

"Automating the service through the use of SPEECHtel will allow Embratel to handle up to 70,000 collect calls per day. It would be uneconomical to achieve this with an agent-based, (non-automated) service. This order represents a further important move for Vocalis into the South American marketplace, and follows its recent appointment of BSA as distributor for Vocalis in Argentina."

To use the service, callers dial a specific number and the service replies, asking them if they wish to make a national or international call. The caller inputs their requirement including the number of the person they are calling. They are then asked to speak their name, which is recorded by the system. SPEECHtel dials the number required, tells the person answering that a call has been placed by the named person, using the recording, and asks the recipient if they will accept the call charge.

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About Vocalis

Vocalis works with organisations to create contact centre solutions that build the organisations business and brands. These solutions can turn your contact centre from a cost to a profit centre by ensuring it builds your brand, helps your business be more competitive, and increases customer loyalty through more effective and efficient service. Vocalis was formed in 1993, is publicly traded on FTSE Stock Market and has been listed since July 1996. Vocalis brings back the reassurance of the most personal human touch in business - putting voice to work.

The Vocalis Website is at

Email: [email protected]

For further Vocalis Group information, contact:

Philippa Buttle
Vocalis Group plc
Chaston House
Mill Court
Gt Shelford
Tel: 01223-846177
Fax: 01223-846178
Email:[email protected]

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Thursday, September 04, 2003
Location :: c_corporate/news