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31st March 1998


Intelligent Network system for DIGITEL in the Philippines heralds new era of cost savings and enhanced customer service in the provision of Operator Services by licenced telecomms network operators worldwide

Vocalis Group plc, the Cambridge UK based provider of speech recognition technology and telephony solutions, today announces the first delivery of a new integrated range of automated operator services applications, provided in the Philippines for Digital Telecommunications Philippines, Inc. (DIGITEL). The system provides one of the world’s most advanced and sophisticated interfaces for callers requiring public operator assistance, delivering enhanced customer service and substantial cost savings. Already switched on for testing, DIGITEL expects to be providing the services to its customers in June 1998.

SPEECHtel™ combines with Ericssons Intelligent Network , switch based operator system and Ericssons IVR platform to form an Advanced Service Node. The system includes a comprehensive suite of applications with Vocalis SPEECHtel in focus:-

  • one number access and "front desk" service
    - greeting callers to the operator service desk and automatically placing calls to the required service
  • directory enquiries, with call completion option
    - once a number is located, offering to place calls immediately by simply saying "dial"
  • person to person calls, local and international
    - allowing callers to have a call placed directly to a named party by using a set of speech commands
  • collect call
    - enabling the usual dialogue needed to place a "reverse charge" collect call to be conducted wholly by the automated system

All of these applications use the versatile Vocalis SpeechWare speech recognition technology developed by Vocalis. Crucial to the development of further advanced services, SPEECHtel systems use a fully flexible platform, engineered to international open telecommunications standards and capable of carrying additional cost effective services in future.

Before the introduction of SPEECHtel with Ericsson Advanced Service Node, each DIGITEL operator service had its own distinct telephone number and call centre. Now all the services will be centrally controlled, with two new call centres in Manila to handle the incoming traffic. All of the SPEECHtel applications will contribute to increased efficiency and cost reductions for DIGITEL. In addition calls to the operator service will be cheaper if the caller uses the automated system.

"DIGITEL are the first users of this particular integrated suite of SPEECHtel applications. Person to person calling is a very popular service in the Philippines and automation will benefit both users and the telephone operators through speeding up call handling times." comments Charles Halle, Chief Executive Officer at Vocalis Group plc. "At Vocalis we enable network operators to select intelligent network services which are most appropriate to their own market conditions."

Per Jomer, Vice President and General Manager for Network Intelligence at Ericsson adds, "In choosing Network Intelligence as the way forward, DIGITEL recognised the tremendous flexibility and efficiency it offers to network operators. The complementary speech driven technology from the Vocalis SPEECHtel platform and applications suite will enable network operators to enhance customer services."

Mr Johnson R.L. Go., Senior Executive Vice President at DIGITEL commented, "We visited a number of current operations where Ericsson and Vocalis have deployed similar systems and we were confident they could meet our needs. We are very pleased with the current implementation and look forward to gaining even more benefits from our intelligent network in the future."

Receipt of this £1.15m order for Vocalis, through Ericsson, was formally announced in September 1997.

SPEECHtel and Vocalis SpeechWare are trademarks of Vocalis Group plc

Network Intelligence is a trademark of Telefonaktiebolaget LM Ericsson

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About Vocalis

Vocalis works with organisations to create contact centre solutions that build the organisations business and brands. These solutions can turn your contact centre from a cost to a profit centre by ensuring it builds your brand, helps your business be more competitive, and increases customer loyalty through more effective and efficient service. Vocalis was formed in 1993, is publicly traded on FTSE Stock Market and has been listed since July 1996. Vocalis brings back the reassurance of the most personal human touch in business - putting voice to work.

The Vocalis Website is at

Email: [email protected]

For further Vocalis Group information, contact:

Philippa Buttle
Vocalis Group plc
Chaston House
Mill Court
Gt Shelford
Tel: 01223-846177
Fax: 01223-846178
Email:[email protected]

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Thursday, September 04, 2003
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