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26 February 1996


Technology developed by Vocalis, the speech recognition and call processing specialist, is to spearhead a fight against telephone-based fraud in telecommunications and banking across Europe.

Cambridge-based Vocalis is the sole British member of an eight-strong European team taking part in the EC part-funded CAVE (Caller Verification in Banking and Telecommunications) project. The aim is to reduce dramatically the billion-dollar European fraud bill. The team includes the Union Bank of Switzerland, Telia Research AB of Sweden and PTT Telecom BV of the Netherlands.

Vocalis will be developing, installing and validating multiple language speaker verification techniques in a move to step up security for telephone transactions and information services. In addition to fraud reduction, the public will benefit by being able to access automated services more conveniently by using speech. Organisations will benefit from increased automation and the associated reduction in operating costs.

"The technology has not previously been used in Europe to tackle this type of fraud in large-scale applications involving the general public," said Jeremy Peckham, managing director of Vocalis. "The two-year, 1.5 million ECU programme will include research and development, implementation and field tests. The results will ultimately be built into practical applications."

Vocalis has already worked closely on other projects with several of the companies involved in the CAVE scheme. For Telia, the leading Swedish telecommunications provider, it has installed the world's first automated directory enquiries service; and with a number of other participants it is developing the largest multilingual speech database in Europe. (more)

For the current initiative, Vocalis speaker verification technology will be applicable across a broad spectrum of areas, including voice mail, charge cards, telephone banking, home shopping and secure-site access. Field trials will be carried out in conjunction with project partners in banking and telecommunications applications.


Notes to editors


The CAVE project has three stages - development, implementation, validation.

Aside from Vocalis, the other organisations involved are:

PTT Telecom BV (Netherlands) - user
Catholic University Nijmegen (Netherlands) - technology research
Kungl Tekniska Høgskolan (Sweden) - technology research
École National Supérieure des Télécommunications (France) - technology research
Union Bank of Switzerland (Switzerland) - user
Institut Dalle Molle d'Intelligence Artificielle Perceptive (Switzerland) - technology research/provider
Telia Research AB (Sweden) - user/technology research


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About Vocalis

Vocalis works with organisations to create contact centre solutions that build the organisations business and brands. These solutions can turn your contact centre from a cost to a profit centre by ensuring it builds your brand, helps your business be more competitive, and increases customer loyalty through more effective and efficient service. Vocalis was formed in 1993, is publicly traded on FTSE Stock Market and has been listed since July 1996. Vocalis brings back the reassurance of the most personal human touch in business - putting voice to work.

The Vocalis Website is at

Email: [email protected]

For further Vocalis Group information, contact:

Philippa Buttle
Vocalis Group plc
Chaston House
Mill Court
Gt Shelford
Tel: 01223-846177
Fax: 01223-846178
Email:[email protected]

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