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21st June 2000

Vocalis Works With BT Syncordia Solutions To Deliver Innovative Call Centre Applications

Vocalis, the international speech technologies group, today announced that it is working with BT Syncordia Solutions, the business to business solutions arm of BT, to develop a pilot application for the call centre market.

The two companies have agreed to work together to deliver innovative solutions for the call centre market. Advanced Speech Recognition (ASR) technology from Vocalis and the integration expertise of BT Syncordia Solutions will combine to develop pioneering applications for the call centre industry. These solutions will result in major improvements in call centre efficiency and potential savings in operating costs. The two companies are already working with a number of potential customers on an initial project.

Charles Halle, chief executive officer of Vocalis said:
"Vocalis' core technology is a world-leading advanced speech recognition engine which packaged together with the expertise of BT Syncordia Solutions will produce applications that will deliver major improvements for call centres."

Ian Symington, head of technical operations for BT Syncordia Solutions said: "The application of ASR is an interesting and exciting development in the area of call centres. The call centre market is always looking for ways to achieve greater efficiency and working together with Vocalis we believe we will deliver solutions that will help them do just this."

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About Vocalis

Vocalis works with organisations to create contact centre solutions that build the organisations business and brands. These solutions can turn your contact centre from a cost to a profit centre by ensuring it builds your brand, helps your business be more competitive, and increases customer loyalty through more effective and efficient service. Vocalis was formed in 1993, is publicly traded on FTSE Stock Market and has been listed since July 1996. Vocalis brings back the reassurance of the most personal human touch in business - putting voice to work.

The Vocalis Website is at

Email: [email protected]

For further Vocalis Group information, contact:

Philippa Buttle
Vocalis Group plc
Chaston House
Mill Court
Gt Shelford
Tel: 01223-846177
Fax: 01223-846178
Email:[email protected]

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Monday, September 01, 2003
Location :: c_corporate/news