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17th July 2002


A signed agreement was announced today between Vocalis, a leading provider of voice driven solutions to the UK market, and Aspect Communications Ltd, the leading provider of business communications solutions that help companies improve customer satisfaction, reduce operating costs, gather market intelligence and increase revenue.

The agreement will enable both companies to pursue joint opportunities in the UK contact centre market, particularly in the utilities and financial services sectors.

Together, Aspect and Vocalis will be able to offer a complete contact centre solution with, contact centre software expertise from Aspect, and voice driven solution capability from Vocalis.

John Crosby, Sales Director, Aspect Communications commented: Were working with Vocalis because of its expertise in voice driven solutions for the UK market, which has been developed following years of research and consultancy. We believe that by being UK based, Vocalis has an in-depth understanding of the local market and its business issues. Vocalis also has a thorough appreciation of all aspects of the UK English language, which is vital to the success of projects using speech recognition.

By enabling us to offer easy-to-use, flexible voice driven solutions to contact centres, we can work with our customers to provide an end-to-end package which will reduce operating costs and maintain the highest CRM standards.

The two companies are already working together on Vocalis recently announced contract win with Powergen.

Tony Myers, Sales and Alliances Director at Vocalis said: We are pleased to be working with Aspect given their credibility and presence in the contact centre market. This is an important move for Vocalis not only does it open up a large number of potential sales channels for our business, but it also helps us to really focus on our target markets: the utilities and financial services sectors.

About Vocalis

Vocalis works with organisations to create contact centre solutions that build the organisations business and brands. These solutions can turn your contact centre from a cost to a profit centre by ensuring it builds your brand, helps your business be more competitive, and increases customer loyalty through more effective and efficient service. Vocalis was formed in 1993, is publicly traded on FTSE Stock Market and has been listed since July 1996. Vocalis brings back the reassurance of the most personal human touch in business - putting voice to work.

The Vocalis Website is at

Email: [email protected]

For further Vocalis Group information, contact:

Philippa Buttle
Vocalis Group plc
Chaston House
Mill Court
Gt Shelford
Tel: 01223-846177
Fax: 01223-846178
Email:[email protected]

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Monday, September 01, 2003
Location :: c_corporate/news