Putting voice to work in todays uncompromising Retail and Distribution market

There has been an increase in the area of remote shopping and therefore also the distribution companies used for this purpose, mainly because people have less time to devote to shopping in person in core business hours. However customers still expect a high level of service, just as they would if going into a retail outlet and carrying out a transaction face to face, but outside retail hours when they can make their choices at a time convenient to them.

There is a wide and heavy burden on retail and distribution companies to supply customers with the range of information they require as well as the ability to order items and status tracking. Given the competition in this market place customer loyalty and building a relationship with the customer is therefore essential whenever the customer contacts the company. Therefore companies need to provide a high level of customer service around the clock that is cost effective, the Vocalis voice driven solution can deliver this. Voice driven solutions are market proven and none are more proven than Vocalis, which has been at the forefront of voice driven solutions for over 10 years.

We can show how Vocalis voice driven solutions can:

• Increase sales orders
• Improve customer satisfaction
• Meet demanding ROI benchmarks
• Deliver to timescales and budgets
• Provide competitive advantage tailored to market sectors

The voice driven future of Retail and Distribution

Vocalis uses a "best of breed" model to related technologies and a modular approach to building the complete solution tailored to your requirements. Some example modules that may be appropriate to your business are shown below, but if you have an issue in your call centre regarding your customer interaction then please call us on +44 (0) 1223 846177 to discuss your requirements.

Case Study Page
The Case Studies demonstrate how weve put the power of the voice to work in contact centre markets that depend on building strong customer relationships to maintain or build their reputation.

To find out more read the case studies



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Call us to find out the difference we can make to your company on:
+44 1223 846177

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