Putting voice to work in the challenging outsourcing environment

There has been a lot of press coverage on this fast growing sector recently. However when a caller rings into a company they do not care whether the call centre operation is an outsourced operation or not, as long as their enquiry is dealt with effectively and efficiently. Therefore outsourcing companies have the additional complexity of needing to meet the requirements of their multiple customers and their many customers customers.

An outsourced contact centre does not have liberty of being able to offer "average" customer service quality as the contract will be moved to another provider. This heavily competitive market sector works with service level agreements (SLAs) to ensure all expectations are met without fail. If an outsourcer does not meet this the stipulated SLA they are likely to lose the contract and be in breech of contract. Therefore outsourcing companies require flexible and easy to manage assistance to meet these service level agreements, Vocalis voice driven solution can deliver this. Voice driven solutions are market proven and none are more proven than Vocalis, which has been at the forefront of voice driven solutions for over 10 years.

We can show how Vocalis voice driven solutions can:

• Provide competitive advantage tailored to the Financial sector
• Meet demanding ROI benchmarks
• deliver to timescales and budgets
• Improve customer satisfaction
• Contribute directly to profitability

The voice driven future of Outsourcing
Vocalis uses a "best of breed" model to related technologies and a modular approach to building the complete solution tailored to your requirements. Some examples modules that may be appropriate to your business are shown below, but if you have an issue in your call centre regarding your customer interaction then please call us on +44 (0) 1223 846177 to discuss your requirements.

Case Study: Anglian Water
Anglian Water's demonstrate how we have put the power of the voice to work in the contact centre market, which depends on building strong customer relationships to maintain or build their reputation.

To find out more read this case study.



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