Putting voice to work in today's competitive financial services market.

The traditional notion of a lasting relationship seems very faint in todays digital marketplace. A new era exists in the financial services markets. Customers, once loyal for life, will chop and change financial service provider just because the call centre is too busy or the inexperienced operator cannot complete a simple transaction. This sector has also been at the forefront of introducing new contact channels, which are in addition to existing channels as customers want to use the channel they prefer depending on their requirement. The challenge for financial services is to build bridges between customer expectations and managing the cost of that relationship.

The Vocalis voice driven solution is both cost-effective for the company and empowering for the customer. Voice driven solutions are market proven and in use with leading financial services. None are more proven than Vocalis, which has been at the forefront of voice driven solutions for over 10 years.

We can show how Vocalis voice driven solutions can:

• Contribute directly to profitability
• Meet demanding ROI benchmarks
• Improve customer satisfaction
• deliver to timescales and budgets
• Provide competitive advantage tailored to the Financial sector

The voice driven future of Financial Services
Vocalis uses a "best of breed" model to related technologies and a modular approach to building the complete solution tailored to your requirements. Some example modules for the financial services solutions are shown below, but if you have an issue regarding your customer interaction then please call us on +44 (0) 1223 846177 to discuss your requirements.

Case Study: Chelsea Building Society
Chelsea Building Societys telebanking is just one example of how weve put the power of the voice to work in financial organisations. To find out more read this case study.

To find out more read this case study.



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