Putting voice to work in today's competitive financial services market.
The traditional notion of a lasting relationship seems very faint in todays digital marketplace. A new era exists in the financial services markets. Customers, once loyal for life, will chop and change financial service provider just because the call centre is too busy or the inexperienced operator cannot complete a simple transaction. This sector has also been at the forefront of introducing new contact channels, which are in addition to existing channels as customers want to use the channel they prefer depending on their requirement. The challenge for financial services is to build bridges between customer expectations and managing the cost of that relationship.
The Vocalis voice driven solution is both cost-effective for the company and empowering for the customer. Voice driven solutions are market proven and in use with leading financial services. None are more proven than Vocalis, which has been at the forefront of voice driven solutions for over 10 years.
We can show how Vocalis voice driven solutions can:
The voice driven future of Financial Services
Case Study: Chelsea Building Society
To find out more read this case study.
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