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Call Centre

Putting voice to work in today's busy Call Centres

The customers experience can make or break the relationship, it can endorse the trust a customer places in your product or service or it can reduce you to being just another organisation thats lost touch with its customers

After a decade of explosive growth, the contact centre market faces crisis, the crisis will not be overcome by hiring and training increasing numbers of staff. Companies need to look elsewhere for the answer, to proven technology that will make the difference. The solution needs to be both cost-effective for the company and empowering for the customer, the Vocalis voice driven solution can deliver this.

Voice driven solutions are market proven and none are more proven than Vocalis, which has been at the forefront of voice driven solutions for over 10 years.

We can show how Vocalis voice driven solutions can:

  • Contribute directly to profitability
  • Meet demanding ROI benchmarks
  • Improve customer satisfaction
  • Deliver to timescales and budgets
  • Provide competitive advantage tailored to market sectors

The voice driven future of Contact Centres
Vocalis use the "best of breed" approach to related technologies and a modular approach to building a complete solution tailored to your requirements. Some example modules that may be appropriate to your business are shown below, but if you have an issue in your contact centre regarding your customer interaction then please call us on +44 (0) 1223 846177 to discuss your requirements.

Case Study: Anglian Water
Anglian Water's demonstrate how we have put the power of the voice to work in the contact centre market, which depends on building strong customer relationships to maintain or build their reputation.

To find out more read this case study.

Experience a call centre solution demonstration now:

(Requires an MP3 player)

Call us to find out the difference we can make to your company on:
+44 1223 846177

Download our Call Centre Brochure now.

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Friday, August 22, 2003
Location :: Solutions/Sectors/Call Centres